Archive for February, 2009

Advice for MBA programs – offer body language!

Wednesday, February 25th, 2009

Many business schools are revisiting their offerings to see if they still have relevance in the 21st century. Consider Harvard Business School, the blue-chip brand of all MBA programs, which used 2008 (its centennial year) to convene worldwide experts on business education and plot its directions for the next 100 years.

The results: Deans and recruiters said that MBAs in general needed better communication skills, increased self-awareness and an enhanced capacity for introspection and empathy. HBS is now looking at several change proposals, among them a program to develop various soft skills in its students.

They haven’t asked me, but my advice for MBA programs is to offer a class in body language!

The word lead comes from an old English word which means “he who goes first in battle.” Leading doesn’t have anything to do with controlling or managing. It has everything to do with setting an example and influencing others. That means that people have to see you – and your actions (gestures, expressions, posture) need to be congruent with what you say.

And if they can’t see their leaders in person, employees want to view the next best thing. Consider the case with one Fortune 25 Company, where teleconferences provided an ongoing opportunity for small groups of employees to get up close and personal with the CEO. Time after time, employees would ask questions that had already been communicated in various company publications and through dozens of email announcements.

After the sessions, the beleaguered CEO asked his communication manager, “How many times have we told them about that? Why don’t they know that?”

“Oh, they know it,” the communications manager replied. “They just want to hear it from you. More importantly, they want to be able to look at you when you say it.”

Why You Talk With Your Hands

Wednesday, February 18th, 2009

A new study from the University of Chicago found that the more gestures babies used at 14 months (shaking a head “no,” raising arms to be picked up, pointing at an object of interest, etc.), the more words they had in their vocabulary at 3 years old.

Which is no surprise to those of us who study body language. Here are a few facts I found while researching my book, “The Nonverbal Advantage: Secrets and Science of Body Language at Work.”

Gesture and speech are so tightly connected that we can’t do one without the other. Brain imaging has shown that a region called Broca’s area, which is important for speech production, is active not only when we’re talking, but when we wave our hands. And as we grow into adulthood, gesturing becomes more complex, more nuanced, and more interesting.

Did you know  . . .
o A blind person talking to another blind person will use gestures.
o All of us use gestures when talking on the telephone.
o When people are passionate about what they’re saying, their gestures become more animated.
o Studies have found that when you communicate through active gesturing, you tend to be evaluated as warm, agreeable, and energetic, while remaining still makes you be seen as logical, cold, and analytic.
o On the other hand, over-gesturing with flailing arms (especially when hands are raised above the shoulders) can make you appear out of control, less believable and less powerful.
o Some gestures have an agreed-upon meaning to a group and are consciously used instead of words. (The “thumbs up” gesture in North America is one example). These gestures vary by culture — and what is acceptable in one culture can be rude or insulting in another.
o Many deception cues are subconscious gestures — like the hand to mouth or nose gestures which are typically used when lying. (And, by the way, those same gestures are often displayed when listening to someone you don’t believe.)
o Pacifying gestures are used to help us deal with stress:  Any self-touching can be calming. You may rub your legs, pull at your collar, play with your hair, rub your neck, or even cross your arms in a kind of “self-hug.”
o Open palm gestures indicate candor, while hidden hands (or hands in pockets) signal that the person has something to hide or doesn’t want to participate in a conversation.
o Low confidence is often shown by wringing hands and interlacing fingers.
o High confidence can be displayed by a steepling gesture (palms separated and fingers touching). You’ll see this used most often by politicians, executives and professors.

So, remember, it’s okay to talk with your hands — as long as you know what they’re saying!

Are you ready for your close up?

Tuesday, February 3rd, 2009

Cisco Systems has launched its latest report on the psychology of business communications, which states that online meetings using video to allow participants to see each other can help build stronger bonds and improve rapport between people.

Cisco is one of several companies (Hewlett-Packard and Apple are two others) working on products that make the virtual experience almost the same as a face-to-face interaction. I’ve had a demonstration of Cisco’s TelePresence Meeting and it’s absolutely amazing! Using “life-size” high-definition video and directional sound technology, this new generation of videoconferencing makes participants feel like they are actually sitting in the same room with people who are on the other side of the world (or, in my case, on the other side of the Cisco campus in San Jose, California). Best of all, I was able to make eye contact with my virtual partners, and we could respond to each other’s expressions and gestures.

The Cisco report (authored by Pearn Kandola, a firm of business psychologists) found that online meetings can help to reduce the effects of culture and personality clashes. However, it also found that video communication can heighten anxiety and self-consciousness — and businesses need to help employees develop the right skills to make the most of these tools.

What this means for business professionals who used to hide behind their computer monitors is that they will soon be viewed instead of read. And they will need to sharpen their nonverbal communication skills.

In my programs on body language in the workplace, I help people learn to read the nonverbal signals that others are sending and to align their own body language in ways that reinforce the messages they want to deliver.

My programs include:
• The Nonverbal Advantage (for a general business audience)
• The Silent Language of Leaders
• The Nonverbal Advantage in Sales
• Body Language for Women Who Mean Business