Many business schools are revisiting their offerings to see if they still have relevance in the 21st century. Consider Harvard Business School, the blue-chip brand of all MBA programs, which used 2008 (its centennial year) to convene worldwide experts on business education and plot its directions for the next 100 years.
The results: Deans and recruiters said that MBAs in general needed better communication skills, increased self-awareness and an enhanced capacity for introspection and empathy. HBS is now looking at several change proposals, among them a program to develop various soft skills in its students.
They haven’t asked me, but my advice for MBA programs is to offer a class in body language!
The word lead comes from an old English word which means “he who goes first in battle.” Leading doesn’t have anything to do with controlling or managing. It has everything to do with setting an example and influencing others. That means that people have to see you – and your actions (gestures, expressions, posture) need to be congruent with what you say.
And if they can’t see their leaders in person, employees want to view the next best thing. Consider the case with one Fortune 25 Company, where teleconferences provided an ongoing opportunity for small groups of employees to get up close and personal with the CEO. Time after time, employees would ask questions that had already been communicated in various company publications and through dozens of email announcements.
After the sessions, the beleaguered CEO asked his communication manager, “How many times have we told them about that? Why don’t they know that?”
“Oh, they know it,” the communications manager replied. “They just want to hear it from you. More importantly, they want to be able to look at you when you say it.”