* The five "Cs" of reading body language (congruence, context, culture, clusters, consistency).
* What happens when your body language is out of sync with your verbal messages.
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THE NONVERBAL ADVANTAGE
If you deal with the public, make sales calls, negotiate, or give presentations . . . If you interview or supervise people . . . Or if you are part of a high-performance work team . . . then your professional success is tightly linked to your use and knowledge of body language. This highly entertaining, informative, and interactive programs show audiences how to take an innate (but latent) talent and turn it into a powerful professional skill. * The five "Cs" of reading body language (congruence, context, culture, clusters, consistency).
* What happens when your body language is out of sync with your verbal messages. * How to use nonverbal communication to build (or break) rapport with customers and team members.
* Six powerful ways to make a positive first impression - before saying a word.
* How adding a single touch to a single word can make you unforgettable. * How to accurately decode the nonverbal signals of resistance, interest, boredom, and agreement.
* How body language cues differ for men and women. |
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THE SILENT LANGUAGE OF LEADERSHIP
The words leaders use are crucial. But the human brain is "hardwired" to respond to body language signals - and most leaders aren't aware of the power of nonverbal communication. All leaders express enthusiasm, warmth, and confidence - as well as arrogance, indifference, and displeasure through their facial expressions, gestures, touch, eye contact, and use of space. When a leader's nonverbal messages conflict with his or her verbal messages, people become confused. Mixed signals have a negative effect on performance and make it almost impossible to build relationships of trust. This is as true for a chief executive officer or a department head as it is for a team leader or a first-line supervisor.
* How nonverbal communication builds or destroys a leader's credibility. * How to increase the effectiveness of "face to face" communication.
* How to project confidence and charisma.
* Body language signals that include and motivate.
* What your office "says" about you.
* How to translate body language across cultures.
* The three most important things female leaders need to know about body language.
For a complete list of Carol's speaking topics, visit www.CKG.com
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